Frequently Asked Questions
Question: I am in a wheelchair - will I be able to use this at the home?
Answer: Yes. The home has wheelchair access and specially adapted rooms and WC’s for resident’s using wheelchairs. A number of our residents are confined to wheelchairs but are able to enjoy facilities in the home.
Question: What are the visiting times for friends and relatives?
Answer: There is protected mealtimes in place between the hours of:
- 7:00-9:00am
- 12:00pm-1:30pm
- 4:30pm-6:00pm.
However you are free to visit outside of the times 7 days a week.
Question: Is there a local church which is easy to get to on a Sunday?
Answer: Yes. There is a local church in the village 400 yards from the Priory, however, services are regularly held in the home.
Question: Is there a daily paper delivery?
Answer: No there is not.
Question: Can friends join me for lunch?
Answer: We have protected mealtimes in place to ensure residents have a calm environment for their nutrition and hydration needs. We understand that relatives and friends would like to joint us at mealtimes, however this would need to be agreed by the Director Scott McHattie in the first instance. He can be contactable on scott@priorycarehome.com
Question: What happens if I am not happy?
Answer: Contact a member of staff immediately who will listen to your concerns and try to help you. The cause of your unhappiness will be discussed at our regular staff meetings and any problems will be resolved.
Question: Will I be able to choose whether I join in activities or not?
Answer: Yes. You will be encouraged to take part in activities. Your preference will be noted by the activities coordinator.
Question: Am I able to come and go as I please?
Answer: Yes. There are no restriction whatsoever.
Question: Will I have my own money?
Answer: Yes. You are entitled to a weekly allowance to save and spend as you wish. Each room has a small secured cash box for your use.