• Complaints Procedure

    It is important to let The Priory know that you are unhappy and to give them the chance to put things right. Don’t be afraid to speak to the Registered Manager or Matron in Charge – they may be able to sort out the problem straight away. Otherwise, move to the more formal process.

Below are the Priory Care Homes
Complaints Procedure

Complaints may be either verbal or written. Complaints should be directed at either:

Registered Manager
Matron in Charge

The Priory Care & Residential Home
Llandogo.
Monmouth
GWENT
NP25 4TP

Telephone:
01594 530581

Email:
scott_mchattie@btconnect.com

Complaints will be recorded and acted upon as soon as is practicable.

The complainant will be notified by the Registered Manager in writing upon completion of an investigation or within twenty-eight days, whichever is the sooner.

The Complainant will be invited to meet with the Registered Manager if they wish to do so.

If the complainant is still not satisfied they are able to raise a complaint with the regulatory body as follows:

Care Inspectorate Wales
South East Wales Regional Office,
6th Floor,
Civic Centre,
Pontypool,
Torfaen
NP4 6YB.

Tel: 01495 761200
Fax: 01495 761239

Care Inspectorate Wales